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Why Buy a Bike From Jenson USA?
Buying a bike is a big decision and there are many aspects to consider from ride style to sizing to component specs. From our detailed photos to our knowledgeable Gear Advisors to our Ready to Ride assembly and quality check, our goal is to ensure that your bike arrives to you quickly, safely, and with minimal assembly. Over the last 20+ years of online bike sales, we've delivered thousands of bicycles around the world, and like our hundreds of thousands of customers, we know you'll find Jenson USA sets the bar for online bike buying.
20+ YEARS OF ONLINE EXPERIENCE
We've been in the online bike store game for a long time. Over this time, we have developed a deep understanding of how to ensure an efficient, safe, and, secure experience for our customers. Each year, we continue to seek out new ways to offer a more comprehensive shopping experience while streamlining any challenges that come our way. Our site is continually updated with new functions and features to make it easier to find what you're looking for, place your order, and track your delivery. We offer several options for payment including major credit cards, financing through Affirm, or payment through PayPal.
Pictured: Our CEO, Mike Cachat (3rd from left), at 14 years old. Moab, UT.
DEDICATED SUPPORT
The purchase of a new bike is just the beginning of the support we offer to our customers. Our Gear Advisors Pros are here 7 days a week to offer guidance on selecting the right bike for you, follow up service, or if any issues occur down the road. We have a dedicated warranty department that will assist you throughout the warranty process should anything go awry. We here to support your bike purchase from the beginning to end of the process.
30-DAY PRICE PROTECTION
Shop with confidence knowing we've got your back. If we lower our published price (the price shown on our website) or you find a lower published price at a competitor within 30 days of your purchase, we'll issue you a refund for the difference. Just contact us via telephone or email us to claim your refund. You could be riding your new gear from Jenson USA while still shopping for the best price!
READY TO RIDE BIKE ASSEMBLY & SHIPPING
Our Ready to Ride bike assembly and quality check ensures that your bike has been thoroughly vetted for performance and safety. Once each bike has been fully evaluated, it is packed in our specially designed bike box to guarantee a safe transit tracked to your door and minimal assembly to get you ride ready. Most bikes can be fully reassembled in less than 4 steps and 10 minutes. And, don't worry if you're not a seasoned bike mechanic. We've developed bike assembly videos that will walk you through each step.
UNRIVALED SELECTION
Finding your perfect bike can be a bit like trying to find your one true love. Jenson USA makes that search a breeze. Our vast selection of bikes from premier brands span the wide array of riding styles to match your needs. To help you hone in on what you're looking for we have several buying guides, robust category filters to narrow down your selection, and the option to customize component specs on many of our bikes. We've also curated a selection of Jenson Exclusive builds that combine the pinnacle of latest and greatest components, performance, and value. These bikes that can only be found at Jenson USA.
CUSTOMIZE YOUR RIDE
Your bike is like an extension of you. We totally get that and have worked out several ways for you to find your perfect match. Whether you're looking for the best-of-the-best, wanting to match your personal taste, or trying to save a bit of coin with some smart component substitutions, our Gear Advisors can make your dream build a reality. Our knowledgeable staff are ready with the tools to find the perfect combination of parts and price that you're looking for.
WHAT CUSTOMERS HAVE TO SAY
"Once again Jenson USA hit the mark on their build of my new Yeti SB5C rig. The bike showed up and right out of the box all I had to do was install the handlebars and rear derailleur and wheels and I was off for awesome adventure without a hitch. Since then the bike has worked flawlessly. Thanks Jenson USA for many good times to come and your tech support is amazing!"
- Paul D., California.
